Refund Policy

Makeup Course

If you are not 100% satisfied with your purchase, within 30 days from the purchase date, we will fully refund the cost of your order. Please note that if you received a gift with your purchase you would need to return the gift before we are able to issue the refund. Also note that the items must be unopened and unused and you will have to bear postage costs.

If you pay a monthly fee then please note that your previous payments are not refundable. We will however stop your monthly payments immediately.

DVD Set

If you are not 100% satisfied with your purchase, you can return your order for a full refund. You can return your purchase for up to 30 days from the purchase date. Please note that the returned products must be in the condition you received them and in the original box and/or packaging.

Store Products and Makeup Kit

If you’re not 100% satisfied in any way with an item you’ve received, please let us know by emailing us within 14 calendar days of receipt, and within 30 days from the order date. Returns can only be made once authorized by Customer Services.

Please be advised that products that have been opened or used will not be accepted for return due to hygiene concerns. Please also ensure all returned items are done so in their original undamaged box/container and credits cannot be issued until the item is received by us.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.

We are happy to refund postage costs if the item is defective or sent due to our error.

Please check your fragrance orders carefully, as fragrances can NOT be returned under any circumstances due to international aviation restrictions.

In order to process your returns as quickly as possible, all returns must include:
A copy of your delivery note or your order number
Return authorization (obtainable from Customer Services)
Reason for return

Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.